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FAQs

Taj Mahal Replicas
Alabaster Lamps
Table Tops
Plates
Plates
Boxes
Brass Art
Accessories
Elephants
Other Animals


Ordering - Process and Payment
Shipping and Shipment terms for Bulk Orders
Catalog and Customizations

Ordering - Process and Payment

How do I order an item?
Simply email us the item code with desired delivery location and we will revert back to you with all the details (shipment and handling charges, time to deliver).

Does Kashmir Handicrafts accept credit cards online?
As of now, this facility is not available.  However you can use PayPal for payments if mutually agreeable. Paypal payments to be made to Info@kashand.com using your credit card/bank account.

How do I pay for my orders?
You can pay by sending us a cheque at our correspondence address.  We also allow for payment via Online means (paypal, bidpay, western union etc.) on mutually agreeable terms.


Can I trust Kashmir Handicrafts with my orders?
Kashmir Handicrafts is an Government of India approved Exporter and in business since 1965.  Please feel free to order.  In case you still have doubts, please email us and we will try to address your concerns by providing references.

Do you accept escrow?
As of now, this facility can be created on the basis of mutually agreeable terms.

Where all do you service orders?
We currently service orders worldwide.

Shipping and Shipment Terms

Are the items custom cleared before shipment?
Yes. We clear the items from the customs before shipment.  Local applicable custom duties depending on the item may be payable at the receiver's end.

Why are the Shipment Charges not mentioned? What mode (surface/air) do you use for shipment?
Since shipment charges vary from country to country as well as depend on your order volume, it is not possible to provide standardized shipment rate alongside the item rates. We will provide them on the basis of the items you order as well as the mode desired (ship/surface/air). We are doing this so that we maximise your satisfaction and make you realise value for money.

I want to order a few big pieces.  What are the terms for a large order shipment?
We have special wholesale rates for high value and volume orders.  We prefer to ship them by Sea so as to keep shipping costs down.  Ask us and we will be glad to provide more details.

Catalog and Customizations

What are the sizes of the items on the Catalog? I cant find any details!
The brass statues have sizes (inches) and weights (kilograms) mentioned on the top right corner of each photograph.  Typical sizes are also mentioned on the top of each category page.

Do you have a downloadable copy of your Catalog?
Yes! 
You can download a catalog in Acrobat format for offline viewing here (right click and choose save as)

Can I request for customizations or changes in the items on display in the catalog?
Yes!  Please feel free to suggest and our trained artisans will be in a position to create the items as per your requirements!
Customizations and alterations are possible in brass and marble items and please feel free to inquire about the possibilities.

What all can be customized or altered in the items on display in the catalog?
M
arble and Alabaster: Change in design, creation of larger/smaller sizes, change in inlay work patterns, creation of an item as per your requirements
Brass: Creation of larger/smaller size items, change in metal (brass to bronze and vice versa), creation of antique look.

Is Indian Marble stain free?
QUALITIES OF INDIAN MARBLE:-
    It is stain-proof, any kind of drink like highly acidic Coke, Wine, Whiskey, Tea and Coffee will not stain it and it will remain functional.
    It is "Washable" with soap and detergent. cleaning of Marble with Inlaid stones is no problem.
    White Marble is "Translucent", Green & Black Marble are "Opaque".


 

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